Made for Everyday Confidence
Find answers to common questions about our products, shipping, and returns.
Standard Shipping: Free on orders $90+,or $6.99 for orders under $90 (arrives in 3-10 business days after shipment)
Expedited Shipping: $14.99 (arrives in 2-3 business days after shipment)
Priority Shipping: $64.77 (arrives in 1-2 business days after shipment)
Orders are processed within 24 hours (Sunday-Friday) and ship from our California warehouse.
Expedited and Priority shipping are not available for P.O. Box addresses.
Orders shipped to Alaska and Hawaii follow standard domestic shipping rates.
We partner with Passport to handle all international shipping.
Shipping rates are calculated at checkout using live rates based on your location and order details.
In most cases, duties and taxes are prepaid at checkout, so there are no additional fees upon delivery.
The estimated delivery time is 10-14 business days after the package leaves the U.S. After your order ships, it is first sent to our international shipping partner in the U.S., where it is processed and prepared for export. Tracking updates may be limited during this stage.
If you have questions about your shipment after it leaves the U.S., you can contact Passport at help@passportshipping.com.
We ship to over 200 countries. Some locations are currently unavailable.
[View full list of unavailable countries →]
You may be able to purchase on Amazon. Visit Amazon International Shopping for information.
For most international orders, duties and taxes are collected at checkout.
If they are not prepaid, they will be charged by your country upon delivery.
Orders are processed within 24 hours (Sunday-Friday) and shipped from our U.S.-based warehouse. Orders placed on Saturday will be processed on Sunday.
International orders are held for up to 24 hours before processing to allow time for any changes or corrections.
Our fulfillment center is closed on major U.S. holidays.
Saturday delivery is not guaranteed for any shipping method.
If you need Saturday delivery, please contact us before placing your order so we can confirm availability.
Carriers may attempt delivery multiple times and leave a notice if they are unable to complete delivery.
Please make sure your shipping address and phone number are correct when placing your order.
If a package cannot be delivered, it will be returned to us. Once it arrives at our warehouse, we can resend it. Additional shipping fees may apply.
We recommend tracking your package and contacting the carrier directly if there are delivery issues.
If your package is marked as delivered but you did not receive it, we recommend:
Delivery scans may sometimes occur before the package is physically received, so it may still arrive shortly after being marked delivered.
If the package cannot be located, you may need to file a claim with the carrier.
If you purchased shipping protection at checkout, your order may be eligible for a replacement.
Shipping protection is an optional add-on at checkout that covers eligible lost or stolen packages.
If your package is marked as delivered but you did not receive it, and shipping protection was purchased, you may contact us to request a replacement or refund.
Claims must be submitted within a reasonable timeframe after delivery.
Shipping protection does not cover:
All claims are reviewed on a case-by-case basis.
Yes, as long as the hotel accepts guest deliveries.
Before placing your order, confirm that the hotel accepts packages for guests.
When entering your shipping information, include the registered guest's name, hotel name, and full address. The hotel may also require additional details on the shipping label, such as your stay dates.
Choose a shipping method that ensures delivery during your stay. Standard shipping (3–10 business days after shipment) may not arrive in time. We are not responsible for orders that arrive after your stay if the selected delivery window does not align with your travel dates.
Orders are processed and shipped Sunday-Friday.